Most of it is not in Washington:
Duplication and Overlap: The Case of Disability Employment:
Political appointees v. Careerists
Iron Triangles, Issue Networks ... and "The Deep State"
Layering (Schuck, 317). Why? Control -- the case of MMWR
James Q. Wilson, Bureaucracy (New York: Basic Books, 1989), ch. 9, cited in Schuck, 323-324
Outputs: what employees do on a day-to-day basis.
Outcomes: how the world changes because of the outputsOutputs are visible to managers | are hard for managers to see | |
Outcomes are easy to measure | production organization (tax system) simple repetitive stable tasks; specialized skills. Easy to stress measurable outputs & outcomes over hard-to-measure (satisfaction) | craft organization (Forest Service, wartime military) application of general sets of skills to unique tasks, but with stable, similar outcomes. Relies heavily on ethos and sense of duty of workers. |
are hard to measure | procedural organizations (OSHA, peacetime military) specialized skills; stable tasks, but unique outcomes. SOPs are especially important | coping organization (colleges, police departments) application of generic skills to unique tasks, but outcomes cannot be evaluated in absence of alternatives. " |
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