A crisis of confidence
Evaluation
Remember what Wolf wrote: "First, the `products' of non-market activities are usually hard to define in principle, ill-defined in practice, and extremely difficult to measure independently of the inputs which produce them."
Inputs v. outputs v. outcomes
Efficiency v. effectiveness
Reform
- Reinvented Government, operating more like a business, with performance measures
- Government by Network, contracting out the work.
- Government by Market, creating a market driver to change the behavior of a large group or people, eg. putting a bounty on cans and bottles.
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